Refunds are handled by our e-commerce provider, AccelPay. For questions, please contact orders@pinhookbourbon.com.
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email orders@pinhookbourbon.com before the order ships.
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email orders@pinhookbourbon.com and we will make it right.
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to orders@pinhookbourbon.com.
We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to orders@pinhookbourbon.com.
If your order arrives damaged, our team will work to make it right! Send us an email orders@pinhookbourbon.com with a photo of the damaged order and we will coordinate a reshipment within 3 business days.